Customer Care Rep

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Company : FedEx Express APAC

Job Title : Customer Care Rep

Job Requisition Number : RC203110

Locations : Jakarta, Indonesia

Jakarta, Indonesia

Job Category : Customer Experience

Job Type : Temporary

  • Customer Support; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution;
  • Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution

    Education : Secondary education or equivalent Experience : One (1) year of work experience in customer service and interaction

    The Company

    FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World’s Most Admired Companies by "Fortune" magazine.

    FedEx provides fast and reliable delivery to more than 220 countries and territories.

    The Philosophy

    People Service Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful.

    Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers.

    We care for our employees' well-being and value their contributions to the company.

    The Culture

    We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

    The Mission

    We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

    Sejak 01 November 2019
    Berakhir 09 Februari 2020
    LAMAR via id.neuvoo.com

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