Service Desk Analyst,
Company Overview :
Dual-headquartered in New York and London, Fitch Ratings is a leading provider of credit ratings, commentary and research.
Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise.
The additional context, perspective and insights we provide help investors to make important credit judgments with confidence.
Fitch Solutions delivers credit market data, analytical tools and risk services to the global financial community. In addition to offering proprietary market based content, Fitch Solutions distributes the ratings, research and financial data of Fitch Ratings through a variety of flexible platforms.
With innovation and experience behind every solution, Fitch Solutions helps financial professionals meet the diverse and evolving needs of today’s global markets.
Fitch Ratings and Fitch Solutions, along with Fitch Learning and BMI Research, are part of the Fitch Group, a global leader in financial information services with operations in more than 30 countries.
Fitch Group is majority-owned by Hearst.
Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees.
All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.
Department overview :
The Global Service Desk is responsible for providing a high level of computing and telecommunications support, as well as implementing projects and technical initiatives for Fitch staff internationally.
There are approximately 40 users in Jakarta, as well as approximately 2,500 users in sites across : America, Europe, the Middle East, Africa, Asia, Australia and Latin America.
Support and project work encompasses all sites as well as frequent interaction with IT staff in our offices globally.
Service Desk technicians are primarily responsible for resolving queries that are picked up by themselves from the telephone, ticketing system or have been assigned or escalated to them from one analyst to another.
They are also responsible for completing various project related tasks as may be assigned to them.
Service Desk Technicians report to the Service Desk Manager.
This is a support role requiring working the core hours of the business, normally 9am 5 : 30pm with other technology and support staff, although work outside these hours will be occasionally be required.
Duties, not limited to :
Skills and experience :
Proven, excellent written communication skills to write professional emails, communicate a range of information to staff across all levels of seniority, create documentation and write up research and analyse data.
Technical Skills Matrix :
Desirable skills / qualifications
Experience supporting Windows 7 and Windows 10
Experience supporting MS Office 2010 (Word, Excel, Powerpoint)
Experience with Apple mobile devices
Experience with Mobile Iron. Experience with Macs.
Experience of administering office phone system
Experience with Cisco IP telephony and Cisco Call Manager
Experience of software deployment system for imaging and software deployment
Experience with supporting desktop PC and laptop hardware
Experience with Dell, HP and Lenovo technology.
Printing / scanning devices
Experience with multifunctional devices and follow me printing.
Anti-virus and security tools
Experience of dealing / managing Desktop security issues
Experience with McAfee Antivirus, HIPS and Crowdstrike
Minimum Qualifications :
We are not seeking assistance from recruiters at this time.
To apply, please submit a short cover letter stating your suitability for the role plus details of any valid visa that you hold and your up-
to-date CV. Please also enter your current and desired gross annual salary and notice period in the applicable spaces when completing your application but do not include them in your CV.
We regret we are only able to respond to successful applicants.
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